Privacy Policy

Introduction

Katie L Thompson Designs (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our wholesale website.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information you provide to us:

• Name and contact details (email, phone, business address)
• Business information (company name, business type)
• Account credentials (username and password)
• Order and payment information
• Communications with us (emails, contact forms, enquiries)

Information collected automatically:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Process and fulfill your wholesale orders
• Manage your wholesale account
• Communicate with you about orders, products, and services
• Process payments and prevent fraud
• Improve our website and customer service
• Send marketing communications (with your consent)
• Comply with legal obligations

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract performance: To fulfill our contract with you (processing orders, account management)
• Legitimate interests: To improve our services and prevent fraud
• Legal obligation: To comply with tax, accounting, and legal requirements
• Consent: For marketing communications (you can withdraw consent at any time)

Sharing Your Information

We may share your information with:

• Payment processors: To process card payments securely
• Delivery services: Royal Mail and other couriers to fulfill orders
• Email service providers: To send order confirmations and communications
• Website hosting providers: To host and maintain our website
• Legal authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as:

• Your wholesale account is active
• Required to fulfill orders and provide customer service
• Required by law (e.g., tax records for 6 years)

If you close your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal or accounting purposes.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Restriction: Restrict how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests or for marketing
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us.

Cookies

We use cookies to:

• Keep you logged into your account
• Remember items in your shopping basket
• Understand how you use our website
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. This includes:

• Secure HTTPS encryption for data transmission
• Secure payment processing through trusted providers
• Regular security updates and monitoring
• Access controls for staff handling personal data

However, no system is completely secure. We cannot guarantee absolute security of your data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:

Katie L Thompson Designs
Email: wholesale@kltdesigns.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.