Frequently Asked Questions

Simply apply for a wholesale account. We’ll review your application and get back to you within 2 business days. Once approved, you’ll receive login details to access trade pricing.

Our minimum order values are:

• Ready to Ship: £100 minimum order
• Made to Order: £200 minimum order

Yes! We supply to both brick-and-mortar shops and online retailers. However, we do not supply to Amazon, eBay, or Etsy resellers.

Ready to Ship: In-stock items that dispatch within 2-3 business days. Limited colour selection.

Made to Order: Custom-made pieces in your choice of our full colour range (22+ colours). Lead time is 4-6 weeks.

Made to Order items can be crafted in any of our 22 standard colours. For truly custom colours or sizes, please get in touch to discuss your requirements.

Yes! All our ceramics are fired to 1217°C, making them fully vitrified, food-safe, and dishwasher-safe.

Because every piece is handmade, there will be slight variations in size, colour, and texture. This is part of the charm of handcrafted ceramics and makes each piece unique.

Delivery costs are calculated at checkout based on your location and order value. See our Shipping & Delivery page for full details. Click & collect is also available at no extra cost.

Yes! If you’re based in Berkshire, you can arrange to collect your order from our studio. Simply email us when placing your order to arrange a collection time.

All orders are carefully packaged. If items arrive damaged, please contact us within 48 hours with photos. We’ll arrange replacements or refunds for any damaged pieces.

All sales are final. We do not offer returns or refunds unless faulty. See our Returns Policy for full details.

We accept payment by bank transfer only.

Unfortunately, not. All orders must be paid in full before we can process or ship them. Made-to-order items won’t be started until payment is received.

Yes, you can download invoices from your wholesale account dashboard.